Privacy Policy

Last Updated on June 17, 2020

General

This Privacy Policy sets out how United Refrigeration ("URI” or "we") collects, uses and protects information, including when you visit our website, http://www.URI.com (the “website”), correspond with us, or when you interact with our services as described herein.

What We Mean By Personal Information

For purposes of this Privacy Policy, "Personal Information" means any information from or about a person or household that either identifies that person directly or that makes that person identifiable when it is combined with other information from or about that person from any source.

How We Collect Personal Information

URI offers a variety of services (the "Services"), some of which collect Personal Information of our customers. The Services allow you to:

  • Create a United Refrigeration customer account;
  • Download our Mobile Application, “URI Mobile”
  • Subscribe to our newsletter;
  • Locate our nearest store;
  • Purchase our products via our online store;
  • Receive product information, including price and availability;
  • Communicate with us via our:
    • The “Contact Us” page;
    • The “Feedback” page;
    • The “Technical Support”;
    • Our customer assistance telephone number or email address;
    • Our “Employment” page; and
    • Our W-9 Form Request.
  • View information about and register for our sponsored “URI Events,”;
  • Browse our catalog; and
  • Apply to our Refrigerant Banking Program.

Notice of Information Collected About You

Categories of Information Collected in the Last 12 Months
We may collect the following categories of Personal Information, including via your submissions to us via our website and to the Services:

(A) Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.

(B) Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

(C) Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet website, application, or advertisement.

(D) Geolocation data.

(E) Professional or employment-related information.

(F) Any other information that you choose to provide via the email, telephone number, and “message” features of our website.

Categories of Sources From Which We Collect Personal Information//
We collect Personal Information from the following categories of sources:

  • Information you provide us directly,
  • Data resellers from whom we purchase business-to-business lead lists;
  • Information automatically collected via cookies, web logs, web beacons, and other analytics tools; and
  • Information provided by our service providers.

Why We Collect Your Information:
We collect your Personal Information for the following purposes:

  • To provide our products and Services to you;
  • Provide our marketing and advertising communications;
  • Operate and improve our website;
  • To operate our “Branch Locator” service and our Mobile Application, including its Check Stock and Buy Now features;
  • To operate our United Refrigeration login, technical support, and employment pages for potential hiring, and to facilitate our “URI Events” and Refrigerant Banking services;
  • To respond to your requests, concerns and feedback, when you contact us; and
  • To comply with applicable legal requirements, industry standards, and our own policies.

California Privacy Rights

Subject to the limitations set forth in Cal. Civ. Code § 1798.100 et seq., if you are a California resident you may have the right:

  • to request disclosure of the categories and specific pieces of information collected about you;
  • to request the disclosure of the business purpose for collecting or selling Personal Information, the categories of third parties with whom it is shared, and the categories of sources from which Personal Information is collected;
  • to request the deletion of Personal Information collected, subject to the limitations set forth in California Civil Code Section 1798.105(d);
  • not to be discriminated against for exercising the rights guaranteed by California Civil Code Section 1798.100 et seq.

For a list of categories of Personal Information collected, the purposes for the processing of that information, and the categories of third parties we transmit personal information to, please refer to Section 4 of this Privacy Policy, “Notice of Information Collected About You”.

Requests to Know
You may have the right to request that we disclose to you:

  • The categories of Personal Information we collect from you;
  • The categories of Personal Information collected from you that we have sold or disclosed for a business purpose;
  • The categories of sources from which we collect your Personal Information;
  • Our business or commercial purpose for selling or collecting your information;
  • The categories of Personal Information sold or shared about you, as well as the categories of third parties to whom the Personal Information was sold, by category of Personal Information for each party to whom information was sold; and
  • The specific pieces of Personal Information collected.

If applicable, you may submit a request to know via [compliance@uri.com] or by calling [877-313-9100]. Our response may take place electronically or by mail. We are not required to provide Personal Information to you more than twice in a 12-month period.

Requests to Delete
You may have the right to request that we delete any Personal Information about you we have collected from you. Upon receiving a verified request to delete your Personal Information, we will do so unless otherwise authorized by law.

You may submit a request to delete your information via [compliance@uri.com] or by calling [877-313-9100].

Verifiable Requests
We will acknowledge the receipt of requests to know or requests to delete your information free of charge, within 10 days. You may submit requests via the mechanisms given below.

In order to protect your privacy and the security of your Personal Information, we may verify consumer requests by asking you to submit specific pieces of personal information to match with information in our records.

We will respond to your request within 45 days of receipt, after we have successfully verified your identity.

Sale of Personal Information
We do not sell consumers’ Personal Information.

The Right to Non-Discrimination
You have a right not to receive discriminatory treatment for the exercise of your California privacy rights.

Categories of Personal Information the We Have Sold in the Last 12 Months
In the last 12 months, we have not sold Personal Information.

Categories of Personal Information We Disclose For a Business Purpose
We disclose the following categories of Personal Information for business purposes:

(A) Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.

  • We may share this information with our commercial partners, data analytics, marketing and advertising, and platform service providers.

(B) Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

  • We may share this information with our commercial partners, data analytics, marketing and advertising, and platform service providers.

(C) Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet website, application, or advertisement.

  • We may share this information with our data analytics and our platform service providers.

(D) Geolocation data.

  • We may share this information with our data analytics and platform service providers.

(E) Professional or employment-related information.

  • We may share this information with our data analytics, marketing and advertising, and platform service providers.

(F) Other information submitted to us via telephone, email, and our “message” services.

  • We may share this information with our data analytics, marketing and advertising, and platform service providers.

Authorized Agents
You may designate an authorized agent to make requests on your behalf. You must provide an authorized agent written permission to submit a request on your behalf, and we may require that you verify your identity directly with us. Alternatively, an authorized agent that has been provided power of attorney pursuant to Probate Code sections 4000-4465 may submit a request on your behalf.

Methods for Submitting Consumer Requests
If applicable you may submit a request for access to or deletion of your information by calling 877-313-9100 or via compliance@uri.com.

General Information Practices

Data Retention

We retain Personal Information about you only for as long as needed for the purposes for which it was collected.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our website, we do not have any control over third party websites. We cannot be responsible for the protection and privacy of any information that you provide while visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and review the Privacy Policy applicable to any linked website.

Children

Our website and the Services are not intended for children under the age of 16. Accordingly, we do not intend to collect, sell, or process Personal Information from anyone we know to be under 16 years of age.

Security

The security of your Personal Information is important to us. We work to protect the security of your transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last four digits of your credit card numbers when confirming an order, although the entire credit card number is transmitted to appropriate credit card company during order processing. We follow generally accepted standards to protect the Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to log off when finished using a shared computer.

Cookies and Other Tracking Technology

Some of the features on the website and the Services require the use of "cookies" - small text files that are stored on your computer's hard drive. We use cookies to measure which pages are being accessed, and which features are most frequently used. This enables us to continuously improve the website to meet the needs of our visitors. We do not allow third party cookies on our website.

The following sets out how we may use different categories of cookies and your options for managing cookie settings:

Type of CookiesDescriptionManaging Settings
Required cookiesRequired cookies enable you to navigate the website and use its features, such as accessing secure areas of the website and using our services. If you have chosen to identify yourself to us, we use cookies containing encrypted information to allow us to uniquely identify you. These cookies allow us to uniquely identify you when you are logged into the website and to process your online transactions and requests.Because required cookies are essential to operate the website, there is no option to opt out of these cookies.
Performance cookiesThese cookies collect information about how you use our website, including which pages you go to most often and if they receive error messages from certain pages. These cookies do not collect information that individually identifies you. Information is only used to improve how the website functions and performs. From time-to-time, we may engage third parties to track and analyze usage and volume statistical information relating to individuals who visit the website. We may also utilize Flash cookies for these purposes.To learn how to opt out of performance cookies using your browser settings, click here. To learn how to manage privacy and storage settings for Flash cookies, click here.
Functionality cookiesFunctionality cookies allow our website to remember information you have entered or choices you make (such as your username, language, or your region) and provide enhanced, more personal features. These cookies also enable you to optimize your use of the website after logging in. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. We may use local shared objects, also known as Flash cookies, to store your preferences or display content based upon what you view on the website to personalize your visit.To learn how to opt out of functionality cookies using your browser settings, click here. To learn how to manage privacy and storage settings for Flash cookies, click here.
Targeting or Advertising cookiesFrom time-to-time, we may use cookies to track and analyze usage and volume statistical information from individuals who visit the Website. These cookies remember which browsers have visited the Website. By way of example, as you browse the Website, cookies may be placed on your computer so that we can understand what you are interested in. Our advertising partners then enable us to present you with retargeted advertising on other sites based on your previous interaction with the Website.To learn more about these and other advertising networks and their opt-out instructions, click here. To learn how to manage privacy and storage settings for Flash cookies, click here.

How We Respond to Do Not Track Signals

California law requires us to let you know how we respond to web browser Do Not Track (DNT) signals. Because there currently isn’t an industry or legal standard for recognizing or honoring DNT signals, we don’t respond to them at this time.

Changes to This Policy

This Privacy Policy may change from time to time. Please check the Website periodically to review such changes to our Privacy Policy. Your visitation and use of our website, and any dispute over privacy, is subject to this Privacy Policy and our Terms of Use.

Contact Us

If you have any questions or concerns about this Privacy Policy or about URI’s privacy or data security practices, please contact us by calling 877-313-9100 or via email at compliance@uri.com.