1. General

This Privacy Policy describes how United Refrigeration, Inc. ("United Refrigeration," "URI," "we," "us," or "our") collects, uses, discloses, and protects Personal Information when you:

• Visit our website at https://www.uri.com (the "Website");
• Use our mobile applications, including URI Mobile (collectively with the Website, the "Services"); or
• Otherwise interact or communicate with us, including by email, telephone, or in person.

The Services are intended primarily for businesses with HVAC/R needs, including customers, manufacturers, distributors, vendors, and prospective employees.

If you are a California resident, please review Section 9 – California Privacy Rights, which provides important information about your rights under California law.

2. What We Mean by Personal Information

For purposes of this Privacy Policy, "Personal Information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. This definition includes "Sensitive Personal Information" as defined under applicable California law.

3. How We Collect Personal Information

We collect Personal Information in several ways, including information you provide directly and information collected automatically when you use the Services. The Services may allow you to:

• Create or access a United Refrigeration customer account;
• Subscribe to newsletters, marketing emails, or text messages;
• Locate branches using our Branch Locator;
• Purchase products through our online store;
• View product pricing, availability, and technical information;
• Communicate with us through contact forms, feedback forms, technical support, telephone, or email;
• Register for or attend URI-sponsored events;
• Browse catalogs and product listings;
• Inquire about employment or submit an application or resume;
• Pay invoices or submit credit applications;
• Register for or participate in the HVAC Dealer Program, promotions, or the Refrigerant Banking Program.

4. Notice of Information Collected About You

Categories of Personal Information Collected (Past 12 Months)

Depending on how you interact with the Services, we may collect the following categories of Personal Information:

• Identifiers: such as name, business or billing address, email address, telephone number, IP address, account login credentials, and government-issued identifiers where required for credit or compliance purposes;
• Commercial Information: including products or services purchased, obtained, or considered, and transaction history;
• Internet or Network Activity Information: including browsing history, search history, interactions with the Website, mobile applications, or advertisements;
• Geolocation Data: such as general device location (not precise geolocation);
• Professional or Employment-Related Information: including job applications, resumes, employment history, and professional credentials;
• Inferences: drawn from Personal Information to create profiles reflecting preferences or business interests;
• Other Information You Voluntarily Provide: through forms, email, telephone calls, or messaging features.

Sensitive Personal Information

Depending on how you interact with the Services, we may collect limited categories of Sensitive Personal Information as defined by the CCPA, such as government-issued identification numbers or financial account information for credit applications and payment processing. We do not use or disclose Sensitive Personal Information for purposes other than those permitted by law.

We do not knowingly collect biometric information, precise geolocation data, or audio or visual recordings.

5. Sources of Personal Information

We collect Personal Information from the following categories of sources:

• Directly from you;
• Automatically through cookies and similar tracking technologies;
• Service providers and vendors that support our operations;
• Business-to-business data providers or lead list providers, where permitted by law.

6. How and Why We Use Personal Information

We use Personal Information for the following business and commercial purposes:

• To provide, operate, maintain, and improve the Services and our products;
• To process transactions, payments, invoices, and credit applications;
• To communicate with you regarding products, services, promotions, programs, and events;
• To operate programs such as the HVAC Dealer Program and Refrigerant Banking Program;
• To provide customer service, technical support, and employment-related services;
• To perform analytics, marketing, and advertising activities;
• To maintain the security and integrity of our systems;
• To comply with legal, regulatory, and industry obligations.

7. Disclosure of Personal Information

We may disclose Personal Information to the following categories of third parties:

• Service providers and contractors that perform services on our behalf (such as payment processors, IT service providers, analytics providers, and marketing partners);
• Advertising and analytics partners;
• Professional advisors, including legal counsel, auditors, and consultants;
• Government authorities or other third parties when required to comply with law, protect rights, property, or safety, or investigate fraud;
• Other parties at your direction or with your consent.

We do not sell Personal Information.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Services, analyze usage, and support advertising activities. You can manage cookie preferences through your browser settings. Disabling cookies may limit certain features or functionality of the Services.

9. California Privacy Rights (CCPA/CPRA)

This section applies to California residents and supplements the information provided above. It describes rights available under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA").

Your Rights Under California Law

Subject to certain exceptions, California residents have the right to:

• Right to Know: Request disclosure of the categories and specific pieces of Personal Information we have collected about you;
• Right to Delete: Request deletion of Personal Information we have collected, subject to legal exceptions;
• Right to Correct: Request correction of inaccurate Personal Information;
• Right to Limit: Request that we limit the use or disclosure of Sensitive Personal Information;
• Right to Opt Out: Opt out of the sale or sharing of Personal Information for cross-context behavioral advertising;
• Right to Non-Discrimination: Not receive discriminatory treatment for exercising CCPA rights.

Exercising Your Rights

You may submit a request by:

• Email: compliance@uri.com
• Phone: 877-313-9100

We will verify your request using commercially reasonable methods and respond within the timeframes required by law. You may submit no more than two verifiable requests within a 12-month period.

Sale or Sharing of Personal Information

We do not sell Personal Information. We may share limited Personal Information with advertising partners for cross-context behavioral advertising. California residents may opt out of such sharing by visiting our Do Not Sell or Share My Personal Information page. We honor Global Privacy Control (GPC) signals where required by law.

Authorized Agents

You may designate an authorized agent to make a request on your behalf. We may require proof of authorization and verification of your identity.

10. Data Retention

We retain Personal Information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

11. Links to Other Websites

The Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any Personal Information.

12. Children’s Privacy

The Services are not intended for children under 18 years of age, and we do not knowingly collect, sell, or share Personal Information from children under 18.

13. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect Personal Information. However, no system is completely secure, and we cannot guarantee absolute security.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on the Website with a revised "Last Updated" date.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

• Phone: 877-313-9100
• Email: compliance@uri.com